Wholesale retailers - please click here to login and view your account and FAQ's.
Do you wholesale & how do I become a reseller?
Yes, we do wholesale! Just click the "How do I become a reseller" link for details and to register!
How do I place an order online?
Ordering is easy and convenient! Simply select your favorite items, add them to your shopping cart, and click "check out" for your order total. Once you have entered your shipping address, the shipping total will appear to the right of the "payment options" screen. For Wholesale retailers, please make sure you log in first!
Can I place orders by phone?
Yes, you may place your orders online or by phone! Our customer relations advisors are available Monday through Friday 9AM to 6PM ET at 866-316-2453 to place any orders or to answer your questions. We'd love to talk to you!
Can you "rush" my order?
Delivery estimate is processing time + shipping time = delivery time. If you need your items before the normal processing and shipping time, please call customer relations at 866-316-2453 during regular business hours Monday through Friday 9AM to 6PM ET. We will do everything we can to accommodate your request whether it's rushing processing or expediting shipping, or both!
What are my payment options?
Orders can be placed on-line using Visa, Master Card, American Express or Discover Cards. At this time, we are not accepting checks or money orders.
Do you charge sales tax?
Sales tax will only be assessed for orders that are shipped within the state of Georgia (7%).
Do you have a minimum order requirement?
Kate Aspen has no minimum order requirement for most of our favors. There are some exceptions, please check the product information pages.
Do you offer samples?
You can order most of our favors in quantities of one with the exception of personalized, edible or items sold in a set. You will be charged the unit price of the product sample(s) plus shipping and handling. Once you place your final order with one of our customer relations advisers, you will be refunded the original ground shipping cost.
Why do you ask for my event date?
We use your event date for research purposes to analyze how to improve our service! This date is not used to rush the order or to speed or slow processing in any way. If you need to rush your order, please contact us Mon-Fri 9AM - 6PM ET at 866-316-2453 or email us at firstname.lastname@example.org.
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Order Tracking & Updates
How do I check the status of my order?
You have several options for tracking your order:
Will I get an email confirmation after I place my order?
Yes, you will receive two e-mails. The first will be to confirm your order has been received. Please review your order confirmation upon receipt and call us immediately if any changes need to be made. The second email will provide tracking information once your order has been shipped.
How do I make changes or cancel my order?
Upon receipt of your order confirmation email, please verify all details immediately. You may make changes to or cancel your order as long as the order is not in processing. We strongly suggest you speak with a customer relations advisor Mon-Fri 9AM - 6PM ET at 866-316-2453 as soon as possible with changes or cancellations so we can accommodate your request without any additional charges. If an order is in processing, no changes or cancellations can be made.
What if my order is undeliverable?
If UPS is unable to deliver your order due to an incorrect address, the order will be returned to us. The sender is responsible for any return & re-shipping fees charged by UPS to redeliver the package. We do not require signatures for most deliveries. However, UPS may, at their discretion, require a signature. In this event, it is the receiver's responsibility to contact UPS for delivery. Three notices will be left by the driver at the home of the recipient and if unanswered, the package will be returned to us for a fee and UPS will charge another fee to reship.
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Return Guarantee and Exchanges
What is your return and exchange policy?
We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not satisfied with your purchase, you may request a return authorization within 30 days of receipt. Some items are non-returnable and non-refundable such as edible, personalized, cosmetic and personal care items. Due to the nature of these items, all sales are final. Some examples of non-returnable items are manicure and pedicure sets, lip balms, lollipops, drink mixes, jelly, honey, and flip flops. We now feature a self-service return center - click here to request return approval. Please note: If your gift was purchased from a 3rd party retailer we are unable to accept your return. Your return authorization number (RA#) will expire 30 days after issuance. Then please follow these easy steps.
Enter the RA# in the appropriate space provided on the return label which is part of the packing slip you received with your shipment. If your order is returned without an RA, there will be a $20 processing fee.
Affix the Return Label to the original shipping box. Make sure items are in their original packaging, and are appropriately secured within the shipping box. We cannot accept items for return or exchange that are not in resalable condition.
PLEASE TAKE NOTE: The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost return packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. Items returned without prior authorization will be charged a $20 restocking fee. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.
How long before I receive my refund?
After we receive your package and inspect the items, you will receive an email confirming
credit total. Credit will be issued in 3 to 5 business days. Please allow adequate
time for your banking institution to process the credit.
Can I return personalized items?
Due to the nature of these items (i.e. they cannot be resold,) personalized favors
and gifts are non-returnable and non-refundable.
Can I return edible, cosmetic or personal care items?
Due to the nature of these items (i.e. they cannot be resold,) edible and cosmetic
favors and personal care products are non-returnable and non-refundable.
Do you charge restocking fees?
In order to receive a RA# for return, you must contact us within 30 days of receipt.
We will not charge a restocking fee on these returns. Orders returned without prior
authorization will be charged a $20 restocking fee.
What if I received my order, but some items are damaged?
Please inspect all items carefully when you receive your order. If there is any damage, please call our customer relations advisors Mon-Fri 9AM - 6PM ET at 866-316-2453 at your earliest convenience, but no later than 7 days after the package was delivered. Keep the original box, packaging materials, as well as any paperwork that came in the box. We suggest that you email us a digital photograph of the damaged box and/or items to expedite the claims process.
When will my order ship?
Our shipping model is easy to understand! Processing time (pulling and packaging your order; personalizing if requested) + shipping time = delivery time. Most orders ship within 3 business days. If an item requires personalization, production time could take longer, depending on the item. Most orders will deliver within 5 to 7 business days depending on the destination and your chosen method of delivery. If you have any questions, we're here to help!
Do you ship to Post Office Boxes?
Unfortunately, we cannot ship to PO Boxes. We ship UPS and are required to have
a physical address for delivery.
Do you ship to APO/FPO addresses?
Yes. However, we do not guarantee delivery times on these orders. Please call us directly to place an order to an APO/FPO.
Do you ship to Canada?
We ship to Canada and offer pre-payment of customs taxes and duties if you select that option during checkout. The pre-payment amount is currently $20.95. While we are not in a position to provide an estimate on customs fees for orders shipping via Standard Ground to Canada, we have found that most broker/customs fees start at $30-$50 and our $20.95 prepaid option offers good savings for our customers. If Standard Ground shipping method is chosen, additional charges, such as duties, brokerage fees, destination fees and taxes, are separate from this transaction, are not calculated during checkout, are not collected at the time of purchase and will need to be paid at the time of delivery.
Do you ship internationally?
We ship to most International Countries, please contact us for more information via email, phone (1+770-613-0862), or chat. Our customer service team is available to assist you Monday – Friday 9:00am - 6:00pm EST.
Kate Aspen will not be held responsible for damaged products from mistakes made by the shipping carrier or missing products.
Taxes and brokerage fees (customs tariffs) connected with International shipments is not included in your total cost. It is the customer’s responsibility to pay all fees and Kate Aspen is not responsible for International fees. Please research all country-requirements facts, regulations and information before placing an order.
How is shipping calculated?
Shipping calculations for the 48 contiguous United States are based on pre-tax and pre-discount merchandise totals.
What are your shipping options?
We work with UPS and offer regular ground/standard shipping, 3-day delivery, 2-day delivery and Next Day Air. Please keep in mind that any shipping option other than regular ground shipping incurs a premium shipping fee. Even if you choose to upgrade the shipping, regular order processing times still apply. Check "When will I receive it" links on each item by entering the shipping zip code to verify delivery times.
If your package is shipping to a residence and weighs less than 9 lbs., you may receive the option for 'Economy Shipping" via UPS SurePost during checkout. UPS SurePost offers economy shipping rates but please allow 4 to 7 business days for delivery.
Will the items on my order ship together or separately?
All items on the order will ship together in one shipment. If an item is on backorder, the entire order will ship complete once the item is back in stock.
Do you have a printed catalog?
We do not offer a printed catalog; however, our entire collection can be viewed online.
Do you have an affiliate marketing program?
Yes, we do offer an affiliate program. For details, please
email our affiliate manager.
What is your contact information for the press?
All press inquiries should be emailed or addressed to the following address: email@example.com
I am a vendor. How do I submit my products for consideration?
We are proud to manufacture all of our items and are not accepting other products for consideration at this time.
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Privacy and Security Policy
Are online transactions on your site secure?
All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet.
How do you use my contact information?
We request your email address so that we can email you an order confirmation and tracking. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything.
Read our Privacy & Security Policy
If you have any questions and would like to speak with a customer relations advisor,
you can contact us by:
Phone: Call us anytime during normal business hours, toll-free at 866-316-2453. We're here Monday through Friday 9AM to 6PM ET to serve you.
E-mail: Email us at firstname.lastname@example.org or click here to ask a question, make a suggestion or get any assistance you may need. Most e-mails are answered within 24 hours. Please note that weekend and holiday email responses may be delayed.
2700 Breckinridge Blvd
Duluth, GA 30096
20% Off Your Purchase
* Offers can not be combined and are not valid on previous purchases.
* Sales tax (assessed for orders shipped within Georgia only) does not
count toward the minimum order qualification amount.
* Shipping and handling charges (set up fees, cooler fees, etc) do not
count toward the minimum order qualification amount.
* Free Shipping is only on standard ground shipping within
the contiguous 48 US states.
* Sale excludes Clearance items.